FAQs
- How long will it take for my product to arrive?
Once your order has been dispatched, it usually takes 2-3 days if your in Australia and 3-7 days if sending to New Zealand.
- How do I track my package?
We ship our items with various courier companies, please check your email for a tracking number and link.
- Do I have to sign for my package?
No. All parcels are marked as authority to leave, so your parcel will be left in a safe place. By submitting your order, you accept responsibility for items left at the delivery address. Please only enter an address that parcels can be safely left at that address. You can also leave a comment to indicate the best place to leave your parcel.
- How do I care for my OYUKI gloves/mitts?
We recommend conditioning the leather on your gloves/mitts with Nikwax leather crème, to retain the durability and water repellency of the leather. For optimum results it is advisable to do this at least once per winter. Visit our aftercare page here
- Is the leather water proof?
We use premium water repellent leathers. However this property will diminish over time. To reactivate the water repellency, recondition the leather by following these steps here.
- How do I wash my OYUKI gloves/mitts?
You may hand wash in warm water with mild detergent when necessary. We do not recommend machine washing your OYUKI gloves or mitts. We recommend conditioning the leather on your gloves/mitts with Nikwax leather crème after washing. Click here for aftercare tips
- How long is the warranty?
All OYUKI products are covered by a one year warranty against defects in materials and workmanship. This warranty does not cover wear and tear or damage caused outside of the normal scope of use.
- Does your warranty cover items purchased overseas?
Yes, all OYUKI products are covered by an international warranty.
- Who can answer my warranty questions?
You may direct your warranty questions to the place of purchase. Alternatively, you may contact OYUKI directly for a warranty assessment at [email protected] Please provide detailed images of the issue, your shipping address, along with proof of purchase.